An additional resource for classroom teachers and the Cool Schools Coordinator (training peer mediators) which contains relevant content to support teaching on effective communication for conflict resolution and peer mediation. Content on; rapport building, understanding perception, looking at universal human needs, feelings and non-feelings, the primary mediation process (colour coded) plus a process on 'being your own mediator' are included which are not covered in other written resources.

File Type: pdf
Categories: Cool Schools, Printables